Return and Refund Policy
Your satisfaction is guaranteed! If you are not satisfied with an item, please repack it carefully and return it to us in resalable condition for an exchange or refund, less postage. Items will be subject to a 15% restocking fee. (New delivery charges apply to all exchanges.) Returns after 60 days will be subject to a restocking fee and receive merchandise credit only. No returns after 180 days.
DAMAGES/RETURNS/OVERAGES/SHORTAGES: All claims must be made within seven days of receiving your shipment or we will not honor your claim. We quality control every product when it is received in our warehouse and again before it is packed. We double-count each line item to assure that you receive exactly what you ordered in the quantities that you ordered. We make every effort to pack in a manner that will avoid in-transit damages even with the most brutal mishandling. However, if you are among the unlucky few...
• If you receive damaged merchandise. Notify us immediately by email, telephone or fax. Save the boxes and the packing materials so that you can show this to the Federal Express Claims Representative. We will immediately file a claim with Federal Express and arrange for inspection as quickly as possible. Generally Federal Express will either take the goods with them or give you permission to destroy them after inspection. If there is a doubt, the goods will be sent to our San Francisco return address by Federal Express. After you notify us and Federal Express completes the inspection, your account will be credited. We will either resend the goods, issue a refund, or hold the credit for your next order if you have a history of ordering regularly with us. Please remember that the claim must be registered within seven days of receiving the merchandise. Sorry but we will make no exceptions to this policy.
• If you are missing something (even after our double-counting). First please check your invoice carefully to see if the missing items are backordered or not available for some reason. If we have charged you and not sent the correct quantity, we will review and correct the error by the most appropriate method as quickly as possible.
If you receive EXTRA merchandise or something that you did not order please notify us immediately and we will arrange pickup and return using a Federal Express Call Tag. (Please save the packing material and re-pack with the products you are returning).